Re-authenticating a Social Media Connection

In Social Media Settings, you authorize ZiftONE to post to your social media accounts. It is important to re-authenticate when prompted to ensure no disruption in service.

Some social media platforms periodically require re-authentication of the connection. The time frame varies by platform. Facebook and LinkedIn require re-authentication every 60 days, for example.

When your social media account needs to be re-authenticated, you will see an alert when logging in to your Social Media Settings page. You will also receive an email notification.

Social media accounts for Company (shared) access must be re-authenticated by a partner user with the Admin role in ZiftONE. All partner users can re-authenticate their own Personal (non-shared access) social media accounts.

To re-authenticate social media accounts, follow these steps:

1. Navigate to Social Media > Social Settings.
2. Locate the account that needs to be authenticated. It displays a Reauthenticate button.

3. Click Reauthenticate. This will connect with the social media account via API.

   The steps to re-authenticate are not the same for all social media accounts. Follow the on-screen prompts to connect your ZiftONE account to the social media account.

4. Once the social account is connected, the screen returns to ZiftONE Social Media Settings. The Reauthenticate button disappears once the account is authenticated.