Connecting Social Media Accounts

Social Media accounts can be connected for shared or non-shared access. A user can connect any account for which they have credentials, and that can be their own personal account or their organization's account.

Access to a social media account by other ZiftONE users in the organization depends on the role of the user that connected it:

• Administrators - have two options for connecting accounts:

  • Shared access (known as Company access in ZiftONE) - a user with the Admin role in ZiftONE must connect an account for it to be available for use by all users in the organization that have access to social media.

    If connecting a company (shared) account, an Admin user can choose to post to a specific page. 

  • Non-shared access (known as Personal access in ZiftONE) - a user with the Admin role in ZiftONE can connect an account for non-shared access, where only that user can use it.

  Admins will be able to filter by Company Posts (shared) or Your Posts (non-shared) when browsing for posts.

• Non-Administrators - Users that have access to social media, but do not have the Admin role in ZiftONE, can only connect an account for non-shared access, where only that user can use it.

Follow the step-by-step instructions under each social media platform section below to learn how to connect your social media accounts to ZiftONE.

For information about managing social media content Manage Social Media Posts.

Note

All social posts from your users are subject to the time zone configured for your partner organization portal account. For more information, see Updating your Company Details.