Why am I not receiving lead notification emails?

Please take the following steps to ensure that you will receive lead notifications from your supplier (via the ZiftONE platform):

  • Check your ZiftONE account settings:
    1. Check to ensure that Auto-Accept Leads is not turned on for your account.
      • Notes:  
        • If Auto-Accept Leads is ENABLED and your supplier has identified you as the lead owner on this lead, you will receive an initial lead notification email, but no follow-ups from your supplier.
        • If Auto-Accept Leads is ENABLED and your supplier has not identified you as the lead owner on this lead, you will not receive any lead notification emails.
        • If Auto-Accept Leads is DISABLED, make sure you have Default Lead Owners specified in your partner account and make sure any necessary Lead Workflows are activated.
        • To check the Auto-Accept Leads setting, go to Settings > Lead Management.
    2. Check to ensure that the registered email address to receive leads is listed in Settings > Lead Management as a default lead owner. 
    3. Check your ZiftONE messages to see whether any new leads have been passed to your account.
  • Do not use a generic, role-based email address to receive emails from ZiftONE. Email addresses like admin@, leads@, marketing@, etc. are restricted by Zift Solutions' email service provider by default. If you are using a role-based email address to receive lead notification emails from ZiftONE, please contact your designated Support and it will then be requested that the email address be added to our email service provider's exceptions list. 
  • Check your spam / junk email folder. Has the message gone directly into this folder? Search for messages received, if you have rules configured to sort your emails automatically, it could be that the message has been moved to another folder or even been deleted. To avoid emails going straight into your spam / junk folder, add the Zift email address to your Safe Sender List. If you are unsure what the Zift email address is, please contact your supplier's Zift Administrator.
  • Check your virus scanner or 3rd party anti-spam tools. If you are using a virus scanner, disable the email module. If you also have a 3rd party anti-spam tool installed, disable this as well and then check to see if the email is in quarantine. This could be somewhere within the tool itself or in a separate folder in your email client. See the documentation of your anti-spam application to find out what it does exactly when it classifies an email as spam and how to disable its email integration.
  • If you have your mailbox configured on multiple computers or mobile devices (laptop, tablet, mobile phone, etc.), check if the message has arrived on any of those computers. If so, it could indicate an issue with your current inbox configuration only and a new mail profile might help. If you are using a POP3 account, make sure you have configured all your devices to leave a copy on the server so that each device can collect all mail. 
  • Check your web-based mailbox. If the message is not in your mailbox on your computer (or in a mailbox on another device) and it doesn’t appear to be blocked by a local application or configuration, you should check your web mailbox. Add the Zift email address to your Safe Sender List. If you are unsure what the Zift email address is, please contact your supplier's Zift Administrator.
  • Check to see if your supplier is sending you leads by going to Contacts > Distributed Leads
    Note: If you are receiving new leads in ZiftONE but not your email's inbox, there may be an issue with your email server or settings.
  • Check with your network administrator to Whitelist emails from Zift.
    1. Ask your network administrator to Whitelist this sending domain: md02.com.
    2. Alternatively, your network administrator can add the following TXT record to your DNS: clientdomain TXT "v=spf1 include:md02.com ~all" 
    3. If you network administrator prefers to whitelist our emails by IP address, here is our list of sender IP addresses. 

Once you've taken followed the steps above, please wait 2-3 business days for your supplier to send new lead notification emails. If after 2-3 business days you still haven't received lead notification emails, please use the ? > Contact Support option to contact your designated Partner Support.

Related Article

  • What is a Whitelist?
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