Generating a HAR File for Firefox

To generate a HAR file from a Firefox browser:

1. Open Firefox and go to the portal page where the issue is occurring
2. From the Firefox menu bar, select > More tools > Web Developer Tools.

3. The Developer Tools panel opens at the side or bottom of the window. Click the Network tab.

   

4. Carry out the portal tasks that cause the issue you're reporting. Firefox automatically starts recording requests when you start performing actions in the browser.

5. Once you have reproduced the issue, and you see that the Developer Tools panel has finished logging your actions, right-click anywhere on the grid of network requests and select Save All As HAR. Save the file to your computer.

   

6. Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.