Generating a HAR File for Chrome

To generate a HAR file from a Chrome browser:

1. Open Google Chrome and go to the portal page where the issue is occurring.

2. From the Chrome menu bar, select > More tools > Developer tools.

   

3. In the Developer Tools panel, select the Network tab.

4. Look for a Record network log button in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording.

   

5. Enable the Preserve log setting.

6. Click Clear network log to clear out any existing logs from the Network tab.

   

7. Carry out the tasks that cause the issue you're reporting, while network requests are being recorded.

8. Once you have reproduced the issue, and you see that the Developer Tools panel has finished logging your actions, right-click anywhere on the grid of network requests and select Save all as HAR with content. Save the file to your computer.

   

9. Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.