How to Generate a HAR File

When our Technical Support team is troubleshooting complex issues, they may need to obtain more information about what was happening in your browser when the issue occurred. A team member may ask you to create a HAR (HTTP Archive) file. The HAR file keeps track of each resource loaded by the browser along with timing information for each resource. 

HAR Files

Keep in mind that HAR files can contain sensitive data if you choose to record certain activities. We encourage you NOT to include in your recording any web browsing activities that don't demonstrate the issue you're reporting. Take care to only execute actions that you are willing to share with technical assistance.

Contents

Click on the + to expand the instructions for the desired task.

How to Generate a HAR File for Chrome

1. Open Google Chrome and go to the ZiftONE page where the issue is occurring.

2. From the Chrome menu bar, select > More tools > Developer tools.

   

3. In the Developer Tools panel, select the Network tab.

4. Look for a Record network log button in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording.

   

5. Enable the Preserve log setting.

6. Click Clear network log to clear out any existing logs from the Network tab.

   

7. Carry out the ZiftONE tasks that cause the issue you're reporting, while network requests are being recorded.

8. Once you have reproduced the issue, and you see that the Developer Tools panel has finished logging your actions, right-click anywhere on the grid of network requests and select Save all as HAR with content. Save the file to your computer.

   

9. Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.

How to Generate a HAR File for Firefox

1. Open Firefox and go to the ZiftONE page where the issue is occurring

2. From the Firefox menu bar, select > More tools > Web Developer Tools.

3. The Developer Tools panel opens at the side or bottom of the window. Click the Network tab.

   

4. Carry out the ZiftONE tasks that cause the issue you're reporting. Firefox automatically starts recording requests when you start performing actions in the browser.

5. Once you have reproduced the issue, and you see that the Developer Tools panel has finished logging your actions, right-click anywhere on the grid of network requests and select Save All As HAR. Save the file to your computer.

   

6. Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.

How to Generate a HAR File for Microsoft Edge

1. Open Microsoft Edge and go to the ZiftONE page where the issue is occurring.
2. Press F12 on your keyboard.
3. If prompted to confirm, click Open DevTools.

4. In the DevTools panel, select the Network tab.

5. Look for a Record network log button in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording.

   

6. Enable the Preserve log setting.

7. Click Clear network log to clear out any existing logs from the Network tab.

   

8. Carry out the ZiftONE tasks that cause the issue you're reporting, while network requests are being recorded.

9. Once you have reproduced the issue, and you see that the DevTools panel has finished logging your actions, click the Export HAR download icon. Save the file to your computer.

   

10. Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.

Still using Internet Explorer? Microsoft has retired this browser. Please update to Microsoft Edge.

How to Generate a HAR File for Safari

Before generating the HAR file, make sure you can see the Develop menu in Safari. If it is not there, follow the instructions under Use the developer tools in the Develop menu in Safari on Mac.

1. Open Safari and go to the ZiftONE page where the issue is occurring.
2. Open the Develop menu and select Show Web Inspector.
3. Select the Network tab.
4. Carry out the ZiftONE tasks that cause the issue you're reporting, while network requests are being recorded.
5. Once you have reproduced the issue, and you see that Safari has finished logging your actions, click the Export icon on the far right of the tab and save the HAR file to your computer.
6. Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.