Generating a HAR File for Safari

To generate a HAR file from a Safari browser:

Before generating the HAR file, make sure you can see the Develop menu in Safari. If it is not there, follow the instructions under Use the developer tools in the Develop menu in Safari on Mac.

1. Open Safari and go to the portal page where the issue is occurring.
2. Open the Develop menu and select Show Web Inspector.
3. Select the Network tab.
4. Carry out the tasks that cause the issue you're reporting, while network requests are being recorded.
5. Once you have reproduced the issue, and you see that Safari has finished logging your actions, click the Export icon on the far right of the tab and save the HAR file to your computer.
6. Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.