Starting a Course

To launch a course and start learning:

1. Navigate to the Courses page in the partner portal.
2. Find the Course you want and click on it to open it. The Course Detail page displays a brief description of the Course and a list of the Modules (training content) it contains. Each Module may include informational items and a Quiz to test your learning.

3. To register and begin the course, click Start Module or Watch Video next to the first item in the Course. 

   Notes about Modules:

   • Training content within each Module may be in video or document format, depending on what your Supplier has provided.
   • If a Module contains a video, you must watch the first 50 seconds before the video can be marked as watched.
   • If the video is less than 50 seconds, you must watch 50% of the video before it can be marked as watched.
   • You can access a Module’s training content even after you have completed the Module.

   

4. A Module may have a Quiz associated with it. If so, click Take Quiz after you've completed the Module. The button is greyed out if you haven't completed the module content yet.

   

   Notes about Quizzes:

   • Questions in a Quiz can be single answer or multi-answer.
   • Once you've started a Quiz, you can stop and resume at any time.
   • You must view the Module’s training content before you can access the Quiz associated with it (if applicable).
   • You must view the Module’s training content AND pass the Quiz associated with it (if applicable) to mark a Module as complete.
   • Once you complete the Quiz, you see your score and whether you passed or failed. Your supplier may give you the option to see which answers you got right, and which you got wrong.
   • If you fail a Quiz, you can't edit your answers. However, you can retake the Quiz as many times as you like until you pass.
   • If a Quiz is included in a multiple Courses or Certifications, you won't need to retake it each time if you've already completed and passed it.

   

5. You can either continue until you've completed all the Modules (and Quizzes, if applicable) or exit the course and come back to it later. For information on picking up the course at a later date, see the How to Resume Courses in Progress section of this article.