FAQ
General
- Browsers in ZiftONE?
- What languages are supported in ZiftONE?
- What file types are supported for file uploads?
- How long do I have before I am logged out of ZiftONE if I am inactive during my session?
- Why did I not receive the ZiftONE Password Reset email?
- How can I enable customers to add an event to their calendar?
Campaigns
Contacts
- What happens during an audit of my contact list?
- What happens when a contact unsubscribes, are they unsubscribed to all lists?
- How do I un-archive a contact list?
- What is the difference between Opt-In and Double Opt-In?
- What is an acceptable number of complaints, bounces and unsubscribes?
- How do I view bounces and unsubscribes from email campaigns?
Social Media
- How do I re-authenticate my social media account in ZiftONE settings?
- How do I re-authenticate my social media account when I receive an email?
- How do I know if I'm an Admin for my company's LinkedIn page?
- How do I know if I'm an Administrator for my company's Facebook page?
- Why is LinkedIn rejecting my social post?
- Why does ZiftONE shorten links in my social posts?
Collateral
Web Plugins
Leads
CRM
AI Expert
- Does the AI Expert offer generative AI?
- What safeguards in the AI Expert control content quality?
- Does the AI Expert use machine learning algorithms?
- Are any of the AI Expert's features trained on customer-specific data?
- Do any of the AI Expert's features learn from user input?
- Is content reworded by the AI Expert (such as paraphrasing from multiple documents)?
Analysis & Reporting
- How are open rates calculated?
- What is the minimum number of opens reported in the Email Summary?
- How do I know who is visiting my site?
- Will I receive a daily sales / marketing report?
- How can I see who has opened or clicked through my emails?
- Where can I find a dashboard for all of my marketing data?